Refund policy

We keep things simple. If something feels off, we will sort it.

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1. Returns

You can request a return within 14 days of delivery.

To be eligible, the item must be:

• Unworn and unwashed

• In original condition

• With all tags intact

Returns will not be accepted for:

• Used or damaged products after delivery

• Items without original tags

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2. Free return shipping

We offer free return shipping on all eligible returns.
Once approved, we will arrange a pickup or share return instructions.
No return shipping charges will be deducted.

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3. No restocking fee

We do not charge any restocking fees.
Eligible refunds are processed in full.

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4. No final sale items

All products are eligible for return within the 14 day window.

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5. Wrong or damaged item

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery

• Share:

  • Your order id

  • An unboxing video

  • Clear photos of the issue

You can opt for a replacement or a full refund.

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6. Exchanges

One size exchange is allowed per order.
This is subject to stock availability.

If the requested size is unavailable, store credit will be issued.

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7. Refunds

Refunds are processed after the returned item passes a quality check.

• Prepaid orders are refunded to the original payment method

Timeline:

• 5 to 7 business days after approval

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8. Cancellations

Orders can be cancelled within 12 hours of placing them.
Once shipped, cancellation is not possible.

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9. Contact

For any queries:

Cacoon.everyday@gmail.com
Instagram: @cacoon.everyday

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We are building this with care. Thank you for being here.