Terms of service

These Terms of Service govern your use of the Cacoon website and services. By accessing the website or placing an order, you agree to be bound by these terms.

1. General Conditions

We reserve the right to update, modify, or replace any part of these terms at our discretion. It is your responsibility to review this page periodically. Continued use of the website constitutes acceptance of any changes.

We may refuse service, terminate accounts, or cancel orders if necessary.

2. Product Information

We aim to display all products as accurately as possible. However:

Colors may vary slightly due to screen settings and lighting
All products are subject to availability

We reserve the right to modify or discontinue products without prior notice.

3. Pricing and Accuracy

All prices are listed in INR
Prices are subject to change without notice

In the event of a pricing or typographical error, we reserve the right to cancel or refuse the order. If payment has already been made, a full refund will be issued.

4. Orders and Acceptance

Placing an order does not guarantee acceptance. An order is confirmed only once it has been processed and dispatched.

We reserve the right to:

Limit or cancel quantities per order, customer, or address
Refuse orders that appear fraudulent or violate our policies

5. Payments

We accept prepaid payments only through our available payment methods.

You agree to provide current, complete, and accurate billing and payment information. Orders will not be processed until payment is successfully completed.

6. Shipping and Delivery

Delivery timelines are estimates and may vary depending on location and external factors.

Cacoon is not liable for delays caused by courier partners or unforeseen circumstances.

7. Returns and Refunds

All returns, exchanges, and refunds are governed by our Return & Refund Policy.

8. Intellectual Property

All content on this website, including text, images, graphics, and branding, is the property of Cacoon and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

9. Limitation of Liability

To the maximum extent permitted by law, Cacoon shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the purchased product.